Industry / Social & Public Sector

Social Work & Social Welfare

The social work sector faces increasingly complex challenges driven by rapidly changing societal dynamics, evolving policy regulations, and growing community needs.

Our Social Work Impact

15%

Improved Retention

3X

Engagement ROI

40%

Expanded Reach

Our Social Work Capabilities

Strategy

We work closely with your team to identify strategic priorities, optimize resource allocation, and develop impact-focused plans that drive your mission forward.

Corporate Finance

Our program development and financial services help you design programs while diversifying your funding streams. We help you optimize grant proposals, engage donors, and build partnerships.

Digital Transformation

We guide social service organizations in leveraging digital tools to enhance client engagement, optimize case management, and improve compliance with funding and regulatory standards.

Strategy &  Corporate Finance

We help social service manage risk, enhance funding strategies, and build resilience to ensure sustainability in challenging environments.

Digital Analytics

By leveraging predictive analytics, we help you optimize resource allocation, enhance service delivery, and demonstrate measurable social impact to funders.

Generative AI

From streamlining case management to optimizing back-office processes, our AI solutions are designed to enhance the efficiency and effectiveness of your services.

People & Organizations

Retaining skilled social workers is essential for delivering impactful services. We assist organizations in attracting, training, and retaining top talent in the social sector.

Sustainability

Our sustainability strategies focus on reducing operational waste, optimizing resources, and adopting green practices that align with criteria. Implement practices that align with your mission.

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Our Social Work Experience

Our process begins with a focus on end results: reducing the number of children in foster or congregate care, enabling more families to thrive safely at home, and eliminating racial disproportionality within the system. To achieve these outcomes, we conduct comprehensive assessments of organizational culture, operations, and technology. By pinpointing opportunities for improvement, we help agencies clarify their strategies and implement impactful, sustainable change.

Collaborating for Meaningful Outcomes
We work hand-in-hand with agencies across the nation to implement practical solutions that deliver real results:

  • Operational Assessment & Change Management: Evaluating current operations and structures, then recommending and supporting the implementation of new organizational models.
  • Diversity, Equity, and Inclusion Initiatives: Utilizing customized solutions to heighten awareness and foster meaningful conversations that drive systemic change.
  • CCWIS Implementations: Designing, developing, and implementing customized Child Welfare Information Systems (CCWIS) to enhance efficiency and data management.
  • Onboarding & Training: Standardizing caseworker onboarding and ongoing training using tailored learning platforms to build stronger, more capable teams.
  • Strategic Roadmaps for Transformation: Translating new practice models into tangible, on-the-ground changes that lead to better outcomes for children and families.
  • Enhanced Communications Training: Upskilling caseworkers to adapt to digital communications, especially in response to evolving needs such as those seen in the 2020's.

Tailored Strategy & Consulting for Child Welfare Agencies
While many challenges span organizations and jurisdictions, each child welfare agency is unique. At Santiago & Company, we don’t rely on one-size-fits-all solutions. Instead, we tailor our consulting services to meet each organization’s specific goals, challenges, and opportunities. Whether it’s designing new strategies, operationalizing organizational models, or leading change management initiatives, we take a personalized approach that reflects each agency’s unique situation. We are here to help child welfare leaders navigate complexities, drive meaningful change, and create brighter futures for the children and families they serve. Together, we can transform challenges into opportunities for lasting impact.

Our Social Work Client Results

Empower Your Social Impact Strategy

Partner with us to transform your approach to social work and drive meaningful change.

Inspire Action for a Better Future

Practice Leader

Makaila Santiago Portrait

Makaila Santiago

Makaila Santiago is a seasoned social work professional and consultant, bringing a unique blend of lived experience and professional expertise to her role as a Social Work Practice Leader.

Having navigated the complexities of the foster care system and adoption firsthand, Makaila possesses an unparalleled understanding of the challenges faced by individuals within these systems. Professionally, Makaila has dedicated her career to advocating for and supporting vulnerable populations. Her extensive experience includes developing and implementing programs aimed at improving outcomes for children and families in the foster care system.

As the Social Work Practice Lead she has collaborated with various organizations to enhance service delivery, streamline operations, and promote best practices in social work. Makaila's unique perspective, combining personal experience with professional acumen, enables her to lead with empathy and insight. She is committed to driving systemic change and empowering social work practitioners to deliver impactful, client-centered services.
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