We redefine organizational change by combining bold ambition with rapid execution. Our framework in transformative success propels your business towards unparalleled growth, digital excellence, and operational redefinition, exceeding possibilities.
Organizational design is critical for businesses aiming to stay competitive in today’s fast-paced market. With over 50% of companies undergoing major organizational restructuring in the last two years—and the rest planning changes soon—it’s clear that redesign is inevitable. The potential rewards of a well-executed organizational design strategy are immense: faster business growth, improved decision-making processes, and enhanced operational efficiency. However, most companies struggle to realize these benefits.
Fewer than 25% of organizational redesigns lead to significant performance improvements because many rely on piecemeal structural changes or generic "off-the-shelf" approaches. These methods fail to address the root issues and rarely deliver lasting value. Our organizational design consulting services go beyond superficial fixes. We provide comprehensive solutions that integrate strategy, structure, processes, and people, ensuring your organization is equipped to succeed. Using insights and technology-enabled tools, we accelerate transformation while maintaining a focus on sustainable impact.
Organizational design is the process of aligning a company’s structure, processes, and people to achieve its strategic goals and maximize efficiency, adaptability, and innovation. It goes beyond creating organizational charts or adjusting reporting lines; it is a comprehensive approach to shaping how a business operates and succeeds in a competitive environment.
At Santiago & Company, we view organizational design as a powerful lever for transformation. It helps businesses enhance decision-making, improve collaboration, and empower employees to deliver their best work. Whether you’re restructuring to support growth, adapting to market changes, or addressing inefficiencies, organizational design is the key to unlocking your organization’s full potential.
Make Your Strategy Happen with the Right Operating Model
Organizations with aligned operating models build lasting customer relationships, innovate rapidly, and adapt to market shifts with ease. The ability to adapt is a competitive advantage. By focusing on these six essential areas, you can create a modern operating model tailored to your business needs. Discover how we can help you design and implement the operating model that transforms your strategy into tangible, sustainable results. When the elements of your operating model align seamlessly, your organization becomes resilient and adaptable—even in times of disruption. Your operating model is the bridge between strategy and execution. Learn the critical components of an effective operating model and how to tailor one that drives your success.
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When the elements of your operating structure align seamlessly, your organization becomes resilient and adaptable—even in times of disruption. Your operating model is the bridge between strategy and execution. Learn the critical components of an effective operating model and how to tailor one that drives your success. An effective organizational design can turn your teams into a powerful source of competitive advantage, setting your business apart in the market. Yet only 20% of executives feel their organizations achieve this edge.
The Challenge:
Misaligned leadership and fragmented cultures manifest when executives operate with conflicting priorities and interpretations of company strategy, leading to inconsistent direction and mixed messages throughout the organization. This misalignment creates isolated departmental subcultures with minimal cross-functional collaboration, while employees receive contradictory messages about priorities and acceptable behaviors, resulting in engagement scores 15-25% lower than industry benchmarks.
Organizations struggle to build cohesive leadership teams that can effectively bridge these silos, align incentives with strategic priorities, and establish consistent performance expectations that inspire workforce engagement and drive organizational performance.
Our Solution:
Santiago & Company helps clients establish high-performing leadership teams and shape a culture aligned with their strategic goals.
The Challenge: Traditional management approaches rely heavily on rigid annual planning cycles and standardized business reviews that fail to account for rapidly shifting market conditions and emerging opportunities. These inflexible systems create bottlenecks in decision-making and resource allocation, preventing organizations from quickly pivoting their strategies or operations when needed.
The result is diminished organizational agility and responsiveness, with teams spending more time on bureaucratic processes than delivering measurable business outcomes that drive competitive advantage.
Our Solution: Santiago & Company designs modern, outcome-focused management systems that enable agility and drive results.
The Challenge:
Organizations struggle with poorly designed structures and unclear role definitions that create operational friction and impede swift decision-making across teams. These structural inefficiencies manifest as communication bottlenecks between departments, redundant work efforts, and delayed responses to market opportunities that directly impact business performance.
Companies need a clear framework for aligning their organizational design with strategic priorities while establishing well-defined accountability and decision rights that enable faster execution.
Our Solution:
Santiago & Company reimagines organizational structures to enhance agility, collaboration, and enterprise-wide priorities.
The Challenge:
Organizations struggle to effectively map their talent needs to business objectives, leading to critical skill shortages and diminished workforce engagement. The misalignment between talent development and strategic priorities creates challenges in both attracting and retaining high-performing employees, particularly as market demands rapidly evolve.
Leaders require a structured approach to workforce planning that addresses current capability gaps while building a sustainable pipeline of talent to drive future business growth and innovation.
Our Solution:
Santiago & Company develops talent strategies that align with your organization’s long-term objectives and create a compelling value proposition for employees.
The Challenge:
Outdated operational processes and disjointed workflows create friction points that hamper organizations' ability to make timely decisions and bring innovations to market. These inefficiencies force companies to constantly choose between maintaining stable operations and having the agility to respond quickly to emerging customer needs and market shifts. Organizations need a framework that optimizes core processes while building in the flexibility to adapt and innovate without sacrificing quality or reliability.
Our Solution:
Santiago & Company optimizes business processes to reduce inefficiencies, enhance collaboration, and accelerate delivery.
The Challenge:
Legacy technology infrastructure and isolated data repositories create significant barriers to organizational agility, preventing teams from accessing critical information needed for rapid decision-making. The disconnect between technical systems and human workflows leads to manual workarounds, duplicate efforts, and missed opportunities to leverage data-driven insights.
Organizations must develop an integrated approach that aligns their technology capabilities with operational needs while building the digital fluency of their workforce to fully capitalize on technological investments.
Our Solution:
Santiago & Company helps clients harness the power of technology and data to enhance performance and build organizational capabilities.
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